We care a great deal about our customers' privacy and the trust that you put in us when sharing your personal information.
Who is the Data Controller of your personal data?
Neil Pryde Limited (“NEILPRYDE”)
Address: 20/F YKK Building - Phase 2, No. 2 San Lik Street, Tuen Mun, Hong Kong
Telephone: (852) 2456 6566
Fax: (852) 2456 3471
For what purposes do we process your personal data?
We use the information that you provide us for responding your requests, communicating with you and improving your website experience. You provide such information when you search, buy, participate in a contest or questionnaire, and communicate with customer service or sign-up for a newsletter. As a result of those actions, you might supply us with information such as your name, address and phone number, credit card information or people to whom purchases have been shipped (including addresses and phone numbers).
We also use the information that you provide to us, as the case may be, to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, as well as to improve our store and platform, prevent or detect fraud or abuses of our website.
Data storage and recovery devices (cookies)
You can configure your browser to accept or refuse all the cookies or to receive a notice in your computer informing of the reception of each cookie and to decide in that moment its introduction. The procedures for blocking and deleting cookies may be different from one Internet browser to another, so that we ask you to check carefully the instructions provided by your Internet browser, such as the following:
- Configuration of Internet Explorer cookies
- Configuration of Firefox cookies
- Configuration of Google Chrome cookies
- Configuration of Safari cookies
These browsers are subject to upgrades or modifications so NEILPRYDE cannot guarantee that they are totally adapted to your browser version.
Do we share the information that we receive through our website?
We absolutely hate receiving spam e-mail and would never want to inflict this on anyone, especially our customers. As a result we will never sell your personal information to any third parties.
With your consent, other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
How secure is your information?
We protect the security of your transaction information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorized access to any passwords you have with us and we recommend that you do not submit sensitive financial information on shared or public computers.
What is your policy concerning children using the Website?
We do not sell products to minor. We sell children's products for purchase by adults. If you are under 18 years old, you may use our online store functions only with the involvement of a parent or guardian.
Additionally, we will never knowingly collect information from children under of the age of 13. If it comes to our attention that a customer under the age of 13 years old has provided Personal Information to us, we will remove all such information from our files. However, we may still maintain a record of that person's name and address in a do not register file in order to avoid a subsequent registration.
How do I remove myself from your mailing lists?At the bottom of every e-mail that we send out is an unsubscribe link. You can opt out by clicking this link or logging onto our website and sending us an e-mail using the form on the Contact Us page. However, we may still maintain a copy of your personal information in an inactive customer file for our own internal reference.
What rights do you have when you provide us your personal data?You can exercise your right of access to personal data, as well as request the rectification of inaccurate data or, where appropriate, request its erasure when the data is no longer necessary for the purposes that were collected. You also may request the restriction, data portability and opposition of your data, in certain circumstances and for reasons related to your particular situation.
Likewise, you have the right to revoke your consent at any time without it retroactively affecting the processing of personal data made up to that moment. You may exercise the rights above referred, under the terms and conditions provided in the law in force, by email to email@example.com.
In the event that users do not obtain a satisfactory answer and want to file a claim or obtain more information about any of these rights, users can file a claim before the Supervisory Authority.
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