GENERAL FAQ
No matter how much information you put out there, some questions will always remain. We look forward to helping you out. However, before reaching out to us, please check the below list of our most frequently asked questions. This will give us more time to answer specifics and it saves you time waiting for our reply.
How can I buy your products?
As a general rule, Neilpryde does not sell Windsurfing or Waterwear and Accessories products directly via the website. To find a NeilPryde dealer near you, please use our store locator:
I saw that a product was available online but now is not anymore available, what to do next?
If the product that you were planning to purchase shows as “OUT OF STOCK”- please contact us at Neilpryde via the contact form and we will check if there is more stock available of that particular product.
For all other products, or repair services please contact a NeilPryde dealer near you, which you can find via our store locator:
Why don't you have prices on your website?
We don't show prices on our website because prices may vary from country to country. We recommend a visit to your local dealer to check out the price of your desired NeilPryde product. You can find a NeilPryde Dealer close to you here
Where to check prices of products for Waterwear, Wings and Windsurfing?
As prices of our products may very per country they are sold in, we highly recommend to check the prices with a local dealer. Via our store locator, you will be able to find a dealer close to you:
Where can I buy Marketing and Apparel items indicated on the website?
As a general rule, Neilpryde is not selling Accessories or Merchandise items directly via the website, please check with a dealer close to you for any opportunities to get NeilPryde accessories or merchandise items. You can find a dealer close to you here:
How can I get a printed catalogue?
As we want to reduce the amount of printed catalogues, we would like to ask you to use our digital, downloadable catalogue here:
If you would like to receive a copy, please contact: marketing@neilpryde.com
Where can I buy stickers from NeilPryde?
As a general rule, Neilpryde does not sell Accessories or Merchandise items directly via the website, please check with a dealer close to you for any opportunities to get NeilPryde accessories or merchandise items. You can find a dealer close to you here:
Where can I buy spare parts?
As a general rule, Neilpryde does not sell Windsurfing nor Waterwear spare parts directly via the website. If your NeilPryde product is broken or lost a part that you would like to replace, we highly recommend to do so via one of our repair shops, or get a spare part via one of our NeilPryde dealers. You can find a repair shop or dealer close to you via our store locator:
I can’t find a retailer that is near me to purchase a product that I want?
If you do not have a dealer close to you according to our store locator, please do not hesitate to reach out to our national/regional distribution to help you find the best and easiest solution to get the product you are looking for. You can find the national and regional NeilPryde distributors here:
Where can I find a retailer close to where I live?
Neilpryde has a set of NeilPryde retailers, please check out our store locator/“Where to buy, try & repair” section, to find a retailer that is close to you:
https://www.neilpryde.com/pages/neilpryde-store-locator.
If you find no retailer close to you, please reach out directly to one of our distributors near you:
How can I get general information about future events and clinics?
Whenever NeilPryde or one of our Team Riders are offering a clinic or whenever NeilPryde can be found at an event in one of our regions, we will ensure that we post this on our website. You will be able to find updates it in our News section.
I am a professional wind/kitesurfer and am looking for a professional sports sponsorship with NeilPryde Windsurf or Waterwear - How and where can I apply for a sponsorship?
As a general rule we at NeilPryde are always interested to get to know prospect athletes and support watersport professionals. Who are we looking for? Literally everyone who is professionally practicing the sports. There are usually two options, either to become a national rider or an international team rider. Of course, this is based on level, experience, intention and several other factors.
The first step on a national level is to approach your store or national NeilPryde distributor for support or a sponsorship. The second step would be an international sponsorship and joining the international team.
How can I become a Neilpryde retailer?
We are pleased to hear you are interested to become a retailer of our products. Please check for your local distributor on our website and get in touch directly with the distributor of your region:
How can I become a supplier for Neilpryde?
We are pleased to hear you are interested to become a supplier for NeilPryde. We are getting many requests from different suppliers, therefore, we will not be able to always respond. If we find a service/offer interesting, we will ensure to reach out.
I am a school or training center and I want to change to NeilPryde Products, what should I do, who to contact?
We are pleased to hear that you want to become a school or training center and use our NeilPryde products, please get in touch with your national/regional distribution, which you can find here:
I am visiting your website and looking for NeilPryde Yacht Sails and Sailing Products, where can I find these?
Please note that NeilPryde Yacht Sails is a licensed product and isn’t traded via NeilPryde windsurf / waterwear & accessories. Please go directly to
I am visiting your website looking for NeilPryde Bikes. Where can I find them?
Please note that NeilPryde Bikes is a licensed product and isn’t traded via NeilPryde Windsurf / Waterwear & accessories.
WINDSURF FAQ
How do I find the right product for my needs?
On our website you can find detailed product explanations. For instance, you will find videos on our sails that explain the differences between different sail types and technologies. If you still have doubts about which product to buy after having read the product description and seen the web pages and product videos, please visit one of our NeilPryde dealers to get more information and a possible demo of our product. You can find a dealer close to you here:
How do I protect my gear from wear and tear?
In order to make the most of your gear for a long time, we do have a couple of specific recommendations how to care for your products. You can find these in our product care section, or in our manuals.
Product care section:
https://www.neilpryde.com/pages/waterwear-product-care
Manuals:
https://www.neilpryde.com/pages/manuals
How can I get information about rigging my sail correctly?
You can find information about rigging your sail correctly in our “Specs chart” at the end of every product webpage for our Sails. Additionally, our product videos offer a good source of information, as there you find everything explained in detail. Find an explanatory video for most of our windsurf Products here:
I am new to Windsurf foiling, which foil would be perfect to start with?
When you are just starting to foil, we recommend to use either the Glide Wind or Flight FR, both foils offer a lot of stability and an early take-off to let you experience the feeling of flying over the water. Please check the product sections to learn more about the product and for which type of watersport it is ideal.
Can I use your Foil with a non-reinforced Powerbox?
We do not recommend to do so. This is due to the fact that the foils are putting a lot of force onto the powerbox, which can lead to damages. However, at this stage we also do not offer a reinforced Powerbox available as spare part.
We only have the deep tuttle reinforced box available.
Please check our foiling section thoroughly for further information:
Which Foil Parts are Interchangable?
Generally all foil parts of the Glide series are interchangeable with each other. Also, models of the Flight AL or Flight FR from different years are interchangeable. If you have more questions, please visit your local dealer. To learn more about our foil program please visit this link:
MAST FAQ
Can I rig a NeilPryde Sail with a mast of another brand as well?
We do not recommend to rig NeilPryde sails with masts from other brands. Every NeilPryde sail will perform to its highest potential when used with the specified NeilPryde mast, because our sails are designed around our mast curves. Using a mast from another brand can influence the performance of the sail in a negative way. Therefore NeilPryde does not warranty its sails if they are rigged with other than a NeilPryde Mast. Learn more on:
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
When do I use SDM or RDM masts?
The NeilPryde RDM masts are comparable in its curve with NeilPryde SDM masts. Choose an RDM mast for a softer, more forgiving feel and durability. Choose an SDM mast for faster response, stability and more direct feel. We recommend the use of SDM masts on cambered sails.
Are current masts also compatible with previous sail models?
All masts feature our unique Progressive Flex, compatible with all previous sail models.
What is the difference between the carbon percentages in the masts?
Higher performance level masts will have higher carbon content reducing the weight of the mast, as well as significantly increasing the reactivity between mast and sail and its overall performance.
Can I replace only one part of a broken mast?
We at NeilPryde aim to sell only the best and longest lasting products. If your mast breaks in one part, due to e.g. mishandling, you might wonder if you can simply replace only the broken section of the mast. We do not recommend this, as it is very likely that the upper part of the new mast may not fit to the original bottom part and vice versa, therefore we suggest to check specific cases with your local repair shop, which you can find via our store locator.
