Warranty

Warranty

WARRANTY POLICY – LIMITED WARRANTY

XA & XF BOOMS

NeilPryde warrants that this product, when it is purchased from an authorized NeilPryde dealer by a retail customer, will be free from defects in materials and workmanship for a period of two (2) years from the date of purchase by the original retail customer. This warranty is solely for the benefit of the original retail purchaser and may not be assigned.
For retail customer Limited Warranty claims, proof of purchase from an authorized NeilPryde dealer is required. If the date of purchase cannot be established, NeilPryde will make a determination based upon on the last production year of the particular model, or on the condition of the equipment claimed.
If you have any questions about the NeilPryde Limited Warranty or procedures for making claims thereunder, please contact NeilPryde at www.neilpryde.com. The NeilPryde Warranty Center will determine if a product is covered under this Limited Warranty. If covered, NeilPryde will, at NeilPryde's sole option, repair or replace the product in question.

All returns must be made through NeilPryde authorized dealers. NeilPryde does not accept returns directly from consumers. Dealers must call for a Return Authorization Number before returning any product under this Limited Warranty. All authorized returns must be sent to NeilPryde's Warranty Center at the country's main distribution warranty office, freight prepaid. Return shipment will either be consolidated together with the authorized dealers next shipment, or paid by NeilPryde, at NeilPryde's sole option.
Any repair or replacement of any product under this Limited Warranty is not available for ordinary wear and tear, including scratches or paint chipping, or for any damage caused by misuse, abuse, unauthorized modification or repairs, accident, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care; incorrect setup, use in commercial, rental or teaching environments; use in reef waves, shorebreak or off the water; any blow or impact with a hard object or any other irresponsible use.

THE FOREGOING LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WHETHER WRITTEN, ORAL OR IMPLIED AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL NEILPRYDE BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE including, without limitation, loss to property other than this product, loss of use of said product, or other property or other economic losses. NeilPryde shall not be liable for contribution or indemnification, whatever the cause.

Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular customers. NeilPryde's obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in this NeilPryde Limited Warranty. This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another.

TPX & SPX MASTS

NeilPryde warrants that TPX and SPX masts, when purchased by a customer from an authorized NeilPryde dealer, will be free from defects in materials and workmanship for a period of twenty-four (24) months from the date of purchase by the original retail customer. A warranty extension of twelve (12) months, giving a total of thirty-six (36) months, may be obtained by registering online at here within thirty (30) days of purchase. This warranty is solely for the benefit of the original retail purchaser and may not be assigned.

For retail customer Limited Warranty claims, proof of purchase from an authorized NeilPryde dealer is required. If the date of purchase cannot be established, NeilPryde will make a determination based upon on the last production year of the particular model, or on the condition of the equipment claimed.
If you have any questions about the NeilPryde Limited Warranty or procedures for making claims thereunder, please contact NeilPryde at www.neilpryde.com . The NeilPryde Warranty Center will determine if a product is covered under this Limited Warranty. If covered, NeilPryde will, at NeilPryde's sole option, repair or replace the product in question. All returns must be made through NeilPryde authorized dealers. NeilPryde does not accept returns directly from consumers. Dealers must call for a Return Authorization Number before returning any product under this Limited Warranty. All authorized returns must be sent to NeilPryde's Warranty Center at the country's main distribution warranty office, freight prepaid. Return shipment will either be consolidated together with the authorized dealers next shipment, or paid by NeilPryde, at NeilPryde's sole option.

Any repair or replacement of any product under this Limited Warranty is not available for ordinary wear and tear, including scratches or paint chipping, or for any damage caused by misuse, abuse, unauthorized modification or repairs, accident, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care; incorrect setup, use in commercial, rental or teaching environments; use in reef waves, shorebreak or off the water; any blow or impact with a hard object or any other irresponsible use.

THE FOREGOING LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WHETHER WRITTEN, ORAL OR IMPLIED AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL NEILPRYDE BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE including, without limitation, loss to property other than this product, loss of use of said product, or other property or other economic losses. NeilPryde shall not be liable for contribution or indemnification, whatever the cause.

Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular customers. NeilPryde's obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in this NeilPryde Limited Warranty. This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another.

RS:X PRODUCTS

NeilPryde warrants that this product, when it is purchased from an authorized NeilPryde RS:X vendor, will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase by the original customer. This warranty is solely for the benefit of the original customer and may not be assigned. For customer Limited Warranty claims, proof of purchase from an authorized NeilPryde RS:X vendor is required. If the date of purchase cannot be established, NeilPryde will make a determination based upon on the last production year of the particular model, or on the condition of the equipment claimed.

If you have any questions about the NeilPryde Limited Warranty or procedures for making claims thereunder, please contact NeilPryde at www.neilpryde.com . The NeilPryde RS:X Warranty Center will determine if a product is covered under this Limited Warranty. If covered, NeilPryde will, at NeilPryde's sole option, repair or replace the product in question. 

All RS:X warranty claims must be submitted directly through the e-warranty gateway: https://www.neilpryde.com/pages/warranty-form. NeilPryde team will process the request and communicate with the customer directly. Any repair or replacement of any product under this Limited Warranty is not available for ordinary wear and tear, including scratches or paint chipping, or for any damage caused by misuse, abuse, unauthorized modification or repairs, accident, heat, excessive exposure to sunlight, improper handling, storage, environments; use in reef waves,  shorebreak or off the water; any blow or impact with a hard object or any other irresponsible use.

THE FOREGOING LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WRITTEN, ORAL OR IMPLIED AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL NEILPRYDE BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE including, without limitation, loss to property other than this product, loss of use of said product, or other property or other economic losses. NeilPryde shall not be liable for contribution or indemnification, whatever the cause.

Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular customers. NeilPryde's obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in this NeilPryde Limited Warranty. This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another.

RS:ONE PRODUCTS

NeilPryde warrants that this product, when it is purchased from an authorized NeilPryde RS:One vendor, will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase by the original customer. This warranty is solely for the benefit of the original customer and may not be assigned.

For customer Limited Warranty claims, proof of purchase from an authorized NeilPryde RS:One vendor is required. If the date of purchase cannot be established, NeilPryde will make a determination based upon on the last production year of the particular model, or on the condition of the equipment claimed.

If you have any questions about the NeilPryde Limited Warranty or procedures for making claims thereunder, please contact NeilPryde or fill in the Warranty Claim Form. The NeilPryde RS:One Warranty Center will determine if a product is covered under this Limited Warranty. If covered, NeilPryde will, at NeilPryde's sole option, repair or replace the product in question. 

All returns must be made through NeilPryde RS:One authorized vendors. NeilPryde does not accept returns directly from customers. Customers must call for a Return Authorization Number before returning any product under this Limited Warranty. All authorized returns must be sent to a NeilPryde RS:One vendor, freight prepaid. Return shipment will either be consolidated together with the authorized vendors next shipment, or paid by NeilPryde, at NeilPryde's sole option.

Any repair or replacement of any product under this Limited Warranty is not available for ordinary wear and tear, including scratches or paint chipping, or for any damage caused by misuse, abuse, unauthorized modification or repairs, accident, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care; incorrect setup, use in commercial, rental or teaching environments; use in reef waves, shorebreak or off the water; any blow or impact with a hard object or any other irresponsible use.

THE FOREGOING LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WRITTEN, ORAL OR IMPLIED AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL NEILPRYDE BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE including, without limitation, loss to property other than this product, loss of use of said product, or other property or other economic losses. NeilPryde shall not be liable for contribution or indemnification, whatever the cause.

Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular customers. NeilPryde's obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in this NeilPryde Limited Warranty. This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another.


ALL OTHER PRODUCTS

NeilPryde warrants that this product, when it is purchased from an authorized NeilPryde dealer by a retail customer, will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase by the original retail customer. This warranty is solely for the benefit of the original retail purchaser and may not be assigned.

For retail customer Limited Warranty claims, proof of purchase from an authorized NeilPryde dealer is required. If the date of purchase cannot be established, NeilPryde will make a determination based upon on the last production year of the particular model, or on the condition of the equipment claimed.

If you have any questions about the NeilPryde Limited Warranty or procedures for making claims thereunder, please contact NeilPryde at www.neilpryde.com. The NeilPryde Warranty Center will determine if a product is covered under this Limited Warranty. If covered, NeilPryde will, at NeilPryde's sole option, repair or replace the product in question.

All returns must be made through NeilPryde authorized dealers within 30 days of the defect becoming apparent. NeilPryde does not accept returns directly from consumers. Dealers must call for a Return Authorization Number before returning any product under this Limited Warranty. All authorized returns must be sent to NeilPryde's Warranty Center at the country's main distribution warranty office, freight prepaid. Return shipment will either be consolidated together with the authorized dealers next shipment, or paid by NeilPryde, at NeilPryde's sole option.

Any repair or replacement of any product under this Limited Warranty is not available for ordinary wear and tear, including scratches or paint chipping, or for any damage caused by misuse, abuse, unauthorized modification or repairs, accident, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care; incorrect setup, use in commercial, rental or teaching environments; use in reef waves, shorebreak or off the water; any blow or impact with a hard object or any other irresponsible use.

THE FOREGOING LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WHETHER WRITTEN, ORAL OR IMPLIED AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL NEILPRYDE BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE including, without limitation, loss to property other than this product, loss of use of said product, or other property or other economic losses. NeilPryde shall not be liable for contribution or indemnification, whatever the cause.

Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular customers. NeilPryde's obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in this NeilPryde Limited Warranty. This Limited Warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another .
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