FAQ'S

As a general rule, Neilpryde is not selling Windsurfing nor Waterwear and Accessories product directly via the website. We do however at times sell some clearance products. These you can generally always find here: https://www.neilpryde.com/collections/clearance. For all other products, or repair services please contact a NeilPryde dealer near you, which you can find via our store locator: https://www.neilpryde.com/apps/store-locator.

As a general rule, Neilpryde is not selling Windsurfing nor Waterwear and Accessories product directly via the website. We do however at times sell some clearance products. These you can generally always find here: https://www.neilpryde.com/collections/clearance. If the product that you were planning to purchase shows as “OUT OF STOCK”- please contact us at Neilpryde via the contact form and we will check if there is more stock available of that particular product.

For all other products, or repair services please contact a NeilPryde dealer near you, which you can find via our store locator: https://www.neilpryde.com/apps/store-locator.

Thank you first of all for your order, usually, it takes about a week to process and send the item out for shipping.
You will receive a shipping confirmation once your order is sent out for shipping.
At all times, after an order is placed you will receive an order confirmation, please check your inbox, as well as spam inbox, to see if you received it.
If you should have not received an order confirmation, please reach out to us, via the contact form, to see if your order was processed.

As a general rule, Neilpryde is not selling Windsurfing nor Waterwear spare parts directly via the website. If your NeilPryde product is broken or lost a part that you would like to replace, we highly recommend to do so via one of our repair shops, or get a spare part via one of our NeilPryde dealers. You can find a repair shop or dealer close to you via our store locator: https://www.neilpryde.com/apps/store-locator.

As a general rule, Neilpryde is not selling Windsurfing nor Waterwear and Accessories products directly via the website. We do however at times sell some clearance products. These you can generally always find here: https://www.neilpryde.com/collections/clearance. For all other products where you do not see the basket icon, you will not be able to place them in your basket. Please instead visit our store locator to find a dealer close to you: https://www.neilpryde.com/apps/store-locator.

If you do not have a dealer close to you according to our store locator, please do not hesitate to reach out to our national/regional distribution to help you find the best and easiest solution to get the product you are looking for. You can find the national and regional NeilPryde distributors here:
https://www.neilpryde.com/pages/windsurfing-distributors

Neilpryde has a set of NeilPryde retailers, please check out our store locator/“Where to buy, try & repair” section, to find a retailer that is close to you; https://www.neilpryde.com/apps/store-locator. If you find no retailer close to you, please reach out directly to one of our distributors near you: https://www.neilpryde.com/pages/windsurfing-distributors

As a general rule we at NeilPryde are always interested to get to know prospect athletes and support watersports professionals. We are always renewing or starting new sponsorship contracts towards the end of each year, around September. This is generally the best time to reach out and apply. Who are we looking for? Literally everyone who is professionally practicing the sports. There are usually two options, either to become a national team rider or an international team rider. We recommend to reach out via our contact form with your motivation letter, a CV, outlining why you would be a perfect fit for our brand. We will get back to you after carefully reviewing the application.

We do not recommend to rig NeilPryde sails with masts of other brands. Every NeilPryde sail will perform to its highest potential when used with the specified NeilPryde mast, because our sails are designed around our mast curves. Using a mast of another brand can influence the performance of the sail in a negative way. Therefore NeilPryde does not warranty its sails if they are rigged with other than a NeilPryde Mast. Learn more on: https://www.neilpryde.com/pages/product-care.

NeilPryde warrants that TPX and SPX masts, when purchased by a customer from an authorized NeilPryde dealer, will be free from defects in materials and workmanship for a period of twenty-four (24) months from the date of purchase by the original retail customer. A warranty extension of twelve (12) months, giving a total of thirty-six (36) months, may be obtained by registering your mast online (https://www.neilpryde.com/pages/mast-warranty-registration
) within thirty (30) days of your purchase. This warranty is solely for the benefit of the original retail purchaser and may not be assigned by third parties. Please find the link to register your mast here: https://www.neilpryde.com/pages/mast-warranty-registration

We at NeilPryde are aiming at selling only the best and longest lasting products. If your mast broke in one part, due to e.g. mishandling, you might wonder if you can simply replace only the broken section of the mast. We do not recommend this, as it is very likely that the upper part of the new mast may not fit to the original bottom part and vice versa, therefore we suggest to check specific cases with your local repair shop, which you can find via our

On our website you can find detailed product explanations. In some of our product videos we also explain differences between products and the specialties of products. For instance, you will find videos on our sails, that explain differences amongst the V8 and Speedster or Fly and Combat. If you still have doubts about which product to buy after having read the product description and seen the videos, please best visit one of our NeilPryde dealers to get more information and a possible fitting of our product. You can find a dealer close to you here: https://www.neilpryde.com/apps/store-locator.

You can find information about rigging your sail correctly in our “Specs chart” at the end of every product webpage for our Sails. Additionally, our product videos offer a good source of information, as there you find everything explained in detail. Find an explanatory video for most of our windsurf Products here: https://www.neilpryde.com/blogs/videos

You will find a size chart at the bottom of each waterwear product page. Please firstly check these thoroughly. If you should still have questions thereafter, we recommend to go to a dealer near you, to try on the product that you are planning to purchase. Find a dealer close to you here: https://www.neilpryde.com/apps/store-locator.

You will find a size chart at the bottom of each WaterWear product page. Please firstly check these thoroughly. If you should still have questions thereafter, we recommend to go to a dealer near you, to try on the product that you are planning to purchase. Find a dealer close to you here: https://www.neilpryde.com/apps/store-locator.

We recommend wearing a hooded wetsuit in icy water/wind conditions from 0 to 9 C/ 32-48 F and/or below. Our models for these conditions are the Recon Fullsuit Hood FZ6/5/3 (https://www.neilpryde.com/collections/recon/products/recon-fullsuit-hood-fz-6-5-3) and the Cortex Fullsuit Hood FZ 6/5/4 (https://www.neilpryde.com/collections/cortex/products/cortex).

Our NeilPryde wetsuits offer you the best protection in wind and water. They are made from the best materials and technologies to especially support you during watersports that are being practiced above the water such as windsurfing or kitesurfing. Having that said, we strongly believe that our wetsuits will protect you the best way also when you are surfing. They are made from stretchy materials and will give you the best support.

Our NeilPryde wetsuits are made from best materials and with a lot of care. They are made to be durable. Nevertheless, and as the suits are used in tough outdoor conditions usually, Sun and UV rays will damage neoprene eventually, as it is a natural material. Ensure you hang your wetsuit in the shade to dry after every session.
After every session, rinse your wetsuit with fresh water.
Do not let your wetsuit dry on the hanger so as not to damage the neoprene at the shoulders.

We do not recommend to do so. This is due to the fact that the foils are putting a lot of force onto the powerbox, which can lead to damages. However, at this stage we also do not offer a reinforced Powerbox available as spare part.
We only have the deep tuttle reinforced box available.
Please check our foiling section thoroughly for further information:
https://www.neilpryde.com/collections/foils

We always give our best to manufacture the best wetsuits on the market, but unfortunately sometimes mistakes can happen, as the suits are handmade. If you bought a wetsuit that is not up to our quality expectations, please handle this with the retailer you have purchased the wetsuit at.
Dealers must call for a Return Authorization Number before returning any product under this Limited Warranty. We are reviewing every warranty case carefully.

All returns must be made through NeilPryde authorized dealers. NeilPryde does not accept returns directly from consumers. Dealers must call for a Return Authorization Number before returning any product under this Limited Warranty. All authorized returns must be sent to NeilPryde's Warranty Center at the country's main distribution warranty office, freight prepaid. Return shipment will either be consolidated together with the authorized dealers next shipment, or paid by NeilPryde, at NeilPryde's sole option. If your wetsuit is damaged or you would like to open a warranty case, please get in touch with the shop of purchase. For every warranty procedure a copy of the invoice is obligatory. The dealer will inform you if there is any other information required.

All returns must be made through NeilPryde authorized dealers. NeilPryde does not accept returns directly from consumers. Dealers must call for a Return Authorization Number before returning any product under this Limited Warranty. All authorized returns must be sent to NeilPryde's Warranty Center at the country's main distribution warranty office, freight prepaid. Return shipment will either be consolidated together with the authorized dealers next shipment, or paid by NeilPryde, at NeilPryde's sole option. Please get in touch with the shop of purchase. For every warranty procedure a copy of the invoice is obligatory. The dealer will inform you if there is any other information required.

All returns must be made through NeilPryde authorized dealers / retailers. NeilPryde does not accept returns directly from consumers. Dealers must call for a Return Authorization Number before returning any product under this Limited Warranty. All authorized returns must be sent to NeilPryde's Warranty Center at the country's main distribution warranty office, freight prepaid. Return shipment will either be consolidated together with the authorized dealers next shipment, or paid by NeilPryde, at NeilPryde's sole option. Please get in touch with the shop of purchase. For every warranty procedure a copy of the invoice is obligatory. The dealer will inform you about the other required information.

GENERAL FAQS

MASTS FAQS

WINDSURF FAQS

WATERWEAR FAQS

FOILING FAQS