FOILING FAQ'S

 

I am new to Windsurf foiling, which foil would be perfect to start with?

When you are just starting to foil, we recommend to use e.g. the glide wind or Flight AL, both foils offer a lot of stability and an early take-off to let you experience the feeling of flying over the water. Please check the product sections to learn more about the product and for which type of watersport it is ideal.

 
Can I use your Foil with a non-reinforced Powerbox?

We do not recommend to do so. This is due to the fact that the foils are putting a lot of force onto the powerbox, which can lead to damages. However, at this stage we also do not offer a reinforced Powerbox available as spare part.
We only have the deep tuttle reinforced box available.
Please check our foiling section thoroughly for further information:
https://www.neilpryde.com/collections/foils
 

I have purchased a 2018 SR Flight AL foil and would like to buy the 2019 new wings, will these wings fit?

The Flight AL 2019 Foil wings are interchangeable with the previous Flight AL Foil. If you want to purchase new wings, or foil spare parts in general, please look for a retailer close to you via our store locator: https://www.neilpryde.com/apps/store-locator. 

 
WARRANTY PROCEDURES 

I am not satisfied with the quality of my NeilPryde wetsuit. What can I do?

We always give our best to manufacture the best wetsuits on the market, but unfortunately sometimes mistakes can happen, as the suits are handmade. If you bought a wetsuit that is not up to our quality expectations, please handle this with the retailer you have purchased the wetsuit at.
Dealers must call for a Return Authorization Number before returning any product under this Limited Warranty. We are reviewing every warranty case carefully.
 

How is the warranty procedure of wetsuits?

All returns must be made through NeilPryde authorized dealers. NeilPryde does not accept returns directly from consumers. Dealers must call for a Return Authorization Number before returning any product under this Limited Warranty. All authorized returns must be sent to NeilPryde's Warranty Center at the country's main distribution warranty office, freight prepaid. Return shipment will either be consolidated together with the authorized dealers next shipment, or paid by NeilPryde, at NeilPryde's sole option. If your wetsuit is damaged or you would like to open a warranty case, please get in touch with the shop of purchase. For every warranty procedure a copy of the invoice is obligatory. The dealer will inform you if there is any other information required.
 

What is the warranty procedure for windsurfing gear (not including RS:X)?

All returns must be made through NeilPryde authorized dealers. NeilPryde does not accept returns directly from consumers. Dealers must call for a Return Authorization Number before returning any product under this Limited Warranty. All authorized returns must be sent to NeilPryde's Warranty Center at the country's main distribution warranty office, freight prepaid. Return shipment will either be consolidated together with the authorized dealers next shipment, or paid by NeilPryde, at NeilPryde's sole option. Please get in touch with the shop of purchase. For every warranty procedure a copy of the invoice is obligatory. The dealer will inform you if there is any other information required.
  

What is the warranty procedure for RS:X gear?

All returns must be made through NeilPryde authorized dealers / retailers. NeilPryde does not accept returns directly from consumers. Dealers must call for a Return Authorization Number before returning any product under this Limited Warranty. All authorized returns must be sent to NeilPryde's Warranty Center at the country's main distribution warranty office, freight prepaid. Return shipment will either be consolidated together with the authorized dealers next shipment, or paid by NeilPryde, at NeilPryde's sole option. Please get in touch with the shop of purchase. For every warranty procedure a copy of the invoice is obligatory. The dealer will inform you about the other required information.
 

How can I check the status of an already requested warranty?

Regarding the status of your warranty, please check with your retailer of purchase. The retailer will be able to give you updates and information of your open warranty case. 
 

Can I claim my warranty/or a return if I can’t find the invoice of the product anymore?

Please always keep the invoice of each NeilPryde purchased product to claim your warranty. If you haven’t kept the invoice, please check with the retailer where you got your product on their return policy.